Terms and conditions

Terms and conditions

These Terms and Conditions (the "Terms") are a legally binding agreement between you (the individual or entity using the Service) ("Customer," "you," or "your") and Cozmo AI Ltd., including its affiliates ("Cozmo AI," "we," "us," or "our"). These Terms govern your access to and use of (i) our website located at www.hellocozmo.ai (the "Site"), and (ii) our platform, APIs, software, models, agents, and related services (collectively, the "Service"). If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind that entity.

These Terms and Conditions (the "Terms") are a legally binding agreement between you (the individual or entity using the Service) ("Customer," "you," or "your") and Cozmo AI Ltd., including its affiliates ("Cozmo AI," "we," "us," or "our"). These Terms govern your access to and use of (i) our website located at www.hellocozmo.ai (the "Site"), and (ii) our platform, APIs, software, models, agents, and related services (collectively, the "Service"). If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind that entity.

These Terms and Conditions (the "Terms") are a legally binding agreement between you (the individual or entity using the Service) ("Customer," "you," or "your") and Cozmo AI Ltd., including its affiliates ("Cozmo AI," "we," "us," or "our"). These Terms govern your access to and use of (i) our website located at www.hellocozmo.ai (the "Site"), and (ii) our platform, APIs, software, models, agents, and related services (collectively, the "Service"). If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind that entity.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

Definitions

1.1 Key Terms

"Account" means an account created to access and use the Service. "Agent" means an AI employee, assistant, or automated workflow configured through the Service, including voice, text, or multimodal agents. "Customer Data" means all data, content, files, audio recordings, transcripts, prompts, configuration, logs, inputs, outputs, and other information submitted to the Service by or on behalf of Customer, including end-customer data.

"Output" means any results generated by the Service, including transcripts, summaries, decisions, recommended actions, or workflow steps. "Order Form" means an ordering document, statement of work, or similar agreement referencing these Terms and specifying pricing, usage, and plan details. "Documentation" means our published documentation, guidelines, and technical materials for the Service. "Usage Limits" means any limits on usage described in an Order Form or plan, including minutes, seats, calls, workflows, and API limits. "Third-Party Services" means external providers that integrate with or are used by the Service, such as telephony, SMS, STT/TTS, cloud infrastructure, CRMs, and payment processors.

Definitions

1.1 Key Terms

"Account" means an account created to access and use the Service. "Agent" means an AI employee, assistant, or automated workflow configured through the Service, including voice, text, or multimodal agents. "Customer Data" means all data, content, files, audio recordings, transcripts, prompts, configuration, logs, inputs, outputs, and other information submitted to the Service by or on behalf of Customer, including end-customer data.

"Output" means any results generated by the Service, including transcripts, summaries, decisions, recommended actions, or workflow steps. "Order Form" means an ordering document, statement of work, or similar agreement referencing these Terms and specifying pricing, usage, and plan details. "Documentation" means our published documentation, guidelines, and technical materials for the Service. "Usage Limits" means any limits on usage described in an Order Form or plan, including minutes, seats, calls, workflows, and API limits. "Third-Party Services" means external providers that integrate with or are used by the Service, such as telephony, SMS, STT/TTS, cloud infrastructure, CRMs, and payment processors.

Definitions

1.1 Key Terms

"Account" means an account created to access and use the Service. "Agent" means an AI employee, assistant, or automated workflow configured through the Service, including voice, text, or multimodal agents. "Customer Data" means all data, content, files, audio recordings, transcripts, prompts, configuration, logs, inputs, outputs, and other information submitted to the Service by or on behalf of Customer, including end-customer data.

"Output" means any results generated by the Service, including transcripts, summaries, decisions, recommended actions, or workflow steps. "Order Form" means an ordering document, statement of work, or similar agreement referencing these Terms and specifying pricing, usage, and plan details. "Documentation" means our published documentation, guidelines, and technical materials for the Service. "Usage Limits" means any limits on usage described in an Order Form or plan, including minutes, seats, calls, workflows, and API limits. "Third-Party Services" means external providers that integrate with or are used by the Service, such as telephony, SMS, STT/TTS, cloud infrastructure, CRMs, and payment processors.

Changes, Eligibility, and Account Registration

2.1 Updates to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice via the Service or by email. By continuing to access or use the Service after the changes become effective, you agree to the updated Terms.

Changes, Eligibility, and Account Registration

2.1 Updates to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice via the Service or by email. By continuing to access or use the Service after the changes become effective, you agree to the updated Terms.

Changes, Eligibility, and Account Registration

2.1 Updates to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice via the Service or by email. By continuing to access or use the Service after the changes become effective, you agree to the updated Terms.

2.2 Eligibility and Account Security

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. You agree to provide accurate and complete Account information and to keep it updated. You are responsible for all activities that occur under your Account and for maintaining the confidentiality and security of your credentials. You must promptly notify us if you become aware of any unauthorized use of or access to your Account.

2.2 Eligibility and Account Security

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. You agree to provide accurate and complete Account information and to keep it updated. You are responsible for all activities that occur under your Account and for maintaining the confidentiality and security of your credentials. You must promptly notify us if you become aware of any unauthorized use of or access to your Account.

2.2 Eligibility and Account Security

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. You agree to provide accurate and complete Account information and to keep it updated. You are responsible for all activities that occur under your Account and for maintaining the confidentiality and security of your credentials. You must promptly notify us if you become aware of any unauthorized use of or access to your Account.

2.3 Automatically Collected Technical Data

When you use the Service, we may automatically collect technical information such as your IP address and approximate location derived from it, device identifiers, device type and operating system, browser type and settings, access times and pages viewed, and log data including performance metrics, latency, and error and reliability diagnostics.

2.3 Automatically Collected Technical Data

When you use the Service, we may automatically collect technical information such as your IP address and approximate location derived from it, device identifiers, device type and operating system, browser type and settings, access times and pages viewed, and log data including performance metrics, latency, and error and reliability diagnostics.

2.3 Automatically Collected Technical Data

When you use the Service, we may automatically collect technical information such as your IP address and approximate location derived from it, device identifiers, device type and operating system, browser type and settings, access times and pages viewed, and log data including performance metrics, latency, and error and reliability diagnostics.

The Service, AI Behavior, and No Professional Advice

3.1 Service Overview and AI Limitations

The Service provides configurable Agents that can communicate via voice, text, and messaging, interpret inputs, and perform actions through integrations, workflows, and tools. You acknowledge that Outputs may be incorrect, incomplete, misleading, or otherwise inappropriate, and that the Service may generate probabilistic results that are not always deterministic. Human review may be required, particularly for high-risk or regulated decisions, and you should not rely solely on Outputs for decisions that carry significant legal, financial, medical, or safety consequences.

The Service, AI Behavior, and No Professional Advice

3.1 Service Overview and AI Limitations

The Service provides configurable Agents that can communicate via voice, text, and messaging, interpret inputs, and perform actions through integrations, workflows, and tools. You acknowledge that Outputs may be incorrect, incomplete, misleading, or otherwise inappropriate, and that the Service may generate probabilistic results that are not always deterministic. Human review may be required, particularly for high-risk or regulated decisions, and you should not rely solely on Outputs for decisions that carry significant legal, financial, medical, or safety consequences.

The Service, AI Behavior, and No Professional Advice

3.1 Service Overview and AI Limitations

The Service provides configurable Agents that can communicate via voice, text, and messaging, interpret inputs, and perform actions through integrations, workflows, and tools. You acknowledge that Outputs may be incorrect, incomplete, misleading, or otherwise inappropriate, and that the Service may generate probabilistic results that are not always deterministic. Human review may be required, particularly for high-risk or regulated decisions, and you should not rely solely on Outputs for decisions that carry significant legal, financial, medical, or safety consequences.

3.2 No Professional Advice

Outputs do not constitute legal, medical, financial, insurance, or other professional advice. You are solely responsible for how you use Outputs, including whether to rely on them and whether to obtain independent professional review before acting on them.

3.2 No Professional Advice

Outputs do not constitute legal, medical, financial, insurance, or other professional advice. You are solely responsible for how you use Outputs, including whether to rely on them and whether to obtain independent professional review before acting on them.

3.2 No Professional Advice

Outputs do not constitute legal, medical, financial, insurance, or other professional advice. You are solely responsible for how you use Outputs, including whether to rely on them and whether to obtain independent professional review before acting on them.

Order Forms, Subscriptions, and Fees

4.1 Order Forms, Fees, and Usage

If you have an Order Form, it will govern commercial terms including fees, plan, term, Usage Limits, and support level. In the event of any conflict between these Terms and an Order Form, the Order Form will control solely with respect to the conflicting part. You agree to pay all applicable fees as specified in the Service or in your Order Form. Fees are non-refundable except as required by law or expressly stated in an Order Form, and you authorize us or our payment processor to charge applicable fees, including any overages, to your designated payment method.

If you exceed applicable Usage Limits, you may incur overage fees, throttling, reduced functionality, or suspension of the Service as described in your Order Form or plan. Fees are exclusive of all taxes, levies, and duties, and you are responsible for all such amounts imposed in connection with the Service, other than taxes based on our net income.

Order Forms, Subscriptions, and Fees

4.1 Order Forms, Fees, and Usage

If you have an Order Form, it will govern commercial terms including fees, plan, term, Usage Limits, and support level. In the event of any conflict between these Terms and an Order Form, the Order Form will control solely with respect to the conflicting part. You agree to pay all applicable fees as specified in the Service or in your Order Form. Fees are non-refundable except as required by law or expressly stated in an Order Form, and you authorize us or our payment processor to charge applicable fees, including any overages, to your designated payment method.

If you exceed applicable Usage Limits, you may incur overage fees, throttling, reduced functionality, or suspension of the Service as described in your Order Form or plan. Fees are exclusive of all taxes, levies, and duties, and you are responsible for all such amounts imposed in connection with the Service, other than taxes based on our net income.

Order Forms, Subscriptions, and Fees

4.1 Order Forms, Fees, and Usage

If you have an Order Form, it will govern commercial terms including fees, plan, term, Usage Limits, and support level. In the event of any conflict between these Terms and an Order Form, the Order Form will control solely with respect to the conflicting part. You agree to pay all applicable fees as specified in the Service or in your Order Form. Fees are non-refundable except as required by law or expressly stated in an Order Form, and you authorize us or our payment processor to charge applicable fees, including any overages, to your designated payment method.

If you exceed applicable Usage Limits, you may incur overage fees, throttling, reduced functionality, or suspension of the Service as described in your Order Form or plan. Fees are exclusive of all taxes, levies, and duties, and you are responsible for all such amounts imposed in connection with the Service, other than taxes based on our net income.

Acceptable Use and Prohibited Activities

5.1 Permitted and Prohibited Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to, and not to permit any third party to, reverse engineer, decompile, or otherwise attempt to derive the source code, underlying models, or underlying components of the Service, except where prohibited by applicable law. You must not circumvent security features, rate limits, or authentication mechanisms, nor use the Service to develop or train a competing product using Outputs at scale.

Acceptable Use and Prohibited Activities

5.1 Permitted and Prohibited Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to, and not to permit any third party to, reverse engineer, decompile, or otherwise attempt to derive the source code, underlying models, or underlying components of the Service, except where prohibited by applicable law. You must not circumvent security features, rate limits, or authentication mechanisms, nor use the Service to develop or train a competing product using Outputs at scale.

Acceptable Use and Prohibited Activities

5.1 Permitted and Prohibited Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to, and not to permit any third party to, reverse engineer, decompile, or otherwise attempt to derive the source code, underlying models, or underlying components of the Service, except where prohibited by applicable law. You must not circumvent security features, rate limits, or authentication mechanisms, nor use the Service to develop or train a competing product using Outputs at scale.

5.2 Aggregated and De-identified Data

We may use aggregated and de-identified telemetry data — such as latency, error rates, or general usage patterns — to improve infrastructure performance, scalability, and resilience, provided such data does not identify a specific customer or individual. Any future use of customer content for model training beyond what is necessary to provide the Service would require explicit, prior customer consent through an enterprise setting or written agreement.

Further prohibited uses include transmitting malware, conducting phishing or spam campaigns, engaging in abusive communications, unlawful discrimination or harassment, illegal surveillance, infringement of intellectual property rights, or misrepresenting that an Agent is human where disclosure is required by law, industry rules, or your own policies. We may suspend or terminate access for actual or suspected violations of this section.

5.2 Aggregated and De-identified Data

We may use aggregated and de-identified telemetry data — such as latency, error rates, or general usage patterns — to improve infrastructure performance, scalability, and resilience, provided such data does not identify a specific customer or individual. Any future use of customer content for model training beyond what is necessary to provide the Service would require explicit, prior customer consent through an enterprise setting or written agreement.

Further prohibited uses include transmitting malware, conducting phishing or spam campaigns, engaging in abusive communications, unlawful discrimination or harassment, illegal surveillance, infringement of intellectual property rights, or misrepresenting that an Agent is human where disclosure is required by law, industry rules, or your own policies. We may suspend or terminate access for actual or suspected violations of this section.

5.2 Aggregated and De-identified Data

We may use aggregated and de-identified telemetry data — such as latency, error rates, or general usage patterns — to improve infrastructure performance, scalability, and resilience, provided such data does not identify a specific customer or individual. Any future use of customer content for model training beyond what is necessary to provide the Service would require explicit, prior customer consent through an enterprise setting or written agreement.

Further prohibited uses include transmitting malware, conducting phishing or spam campaigns, engaging in abusive communications, unlawful discrimination or harassment, illegal surveillance, infringement of intellectual property rights, or misrepresenting that an Agent is human where disclosure is required by law, industry rules, or your own policies. We may suspend or terminate access for actual or suspected violations of this section.

Customer Responsibilities and Regulatory Use

6.1 Configuration and Compliance

You control Agent configuration, prompts, workflows, and integrations, and are solely responsible for configuring and using the Service in compliance with applicable laws, regulations, industry requirements, and your internal policies. You are also solely responsible for obtaining all required notices, consents, and authorizations from end users and other data subjects, including for call recording, transcription, automated decision-making, and electronic communications.

Customer Responsibilities and Regulatory Use

6.1 Configuration and Compliance

You control Agent configuration, prompts, workflows, and integrations, and are solely responsible for configuring and using the Service in compliance with applicable laws, regulations, industry requirements, and your internal policies. You are also solely responsible for obtaining all required notices, consents, and authorizations from end users and other data subjects, including for call recording, transcription, automated decision-making, and electronic communications.

Customer Responsibilities and Regulatory Use

6.1 Configuration and Compliance

You control Agent configuration, prompts, workflows, and integrations, and are solely responsible for configuring and using the Service in compliance with applicable laws, regulations, industry requirements, and your internal policies. You are also solely responsible for obtaining all required notices, consents, and authorizations from end users and other data subjects, including for call recording, transcription, automated decision-making, and electronic communications.

6.2 High-Risk Regulated Use and Telephony Compliance

Unless expressly agreed in a signed Order Form, the Service is not designed to meet requirements of specialized regulatory frameworks such as HIPAA, PCI DSS for storing card data, GLBA-specific requirements, FedRAMP, or FISMA. You must not use the Service for such purposes without a separate written agreement. If you use voice, SMS, WhatsApp, or other communication channels via the Service, you are independently responsible for compliance with all applicable calling, consent, opt-out, anti-spam, do-not-call, and platform rules in every jurisdiction in which you operate.

6.2 High-Risk Regulated Use and Telephony Compliance

Unless expressly agreed in a signed Order Form, the Service is not designed to meet requirements of specialized regulatory frameworks such as HIPAA, PCI DSS for storing card data, GLBA-specific requirements, FedRAMP, or FISMA. You must not use the Service for such purposes without a separate written agreement. If you use voice, SMS, WhatsApp, or other communication channels via the Service, you are independently responsible for compliance with all applicable calling, consent, opt-out, anti-spam, do-not-call, and platform rules in every jurisdiction in which you operate.

6.2 High-Risk Regulated Use and Telephony Compliance

Unless expressly agreed in a signed Order Form, the Service is not designed to meet requirements of specialized regulatory frameworks such as HIPAA, PCI DSS for storing card data, GLBA-specific requirements, FedRAMP, or FISMA. You must not use the Service for such purposes without a separate written agreement. If you use voice, SMS, WhatsApp, or other communication channels via the Service, you are independently responsible for compliance with all applicable calling, consent, opt-out, anti-spam, do-not-call, and platform rules in every jurisdiction in which you operate.

Customer Data, Privacy, and Security

7.1 Ownership and License to Process

As between the parties, Customer owns all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service, and as otherwise permitted in our Privacy Policy and any applicable Data Processing Addendum ("DPA"). Where required by applicable data protection laws, the parties will enter into a DPA governing the processing of personal data and the roles of the parties.

Customer Data, Privacy, and Security

7.1 Ownership and License to Process

As between the parties, Customer owns all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service, and as otherwise permitted in our Privacy Policy and any applicable Data Processing Addendum ("DPA"). Where required by applicable data protection laws, the parties will enter into a DPA governing the processing of personal data and the roles of the parties.

Customer Data, Privacy, and Security

7.1 Ownership and License to Process

As between the parties, Customer owns all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service, and as otherwise permitted in our Privacy Policy and any applicable Data Processing Addendum ("DPA"). Where required by applicable data protection laws, the parties will enter into a DPA governing the processing of personal data and the roles of the parties.

7.2 Recordings, Security, and Credentials

If enabled, the Service may process call audio, generate transcripts, and create related metadata. You are responsible for configuring retention settings, ensuring appropriate notices and consents are in place, and deciding what to store, export, or delete in accordance with applicable law and your internal policies. We implement and maintain administrative, technical, and physical safeguards to protect Customer Data against unauthorized access, use, or disclosure. However, no system can be guaranteed to be perfectly secure, and you accept this risk to the extent permitted by law. You are also responsible for the security of your own systems, endpoints, API keys, and integration tokens, and must promptly notify us of any suspected compromise.

7.2 Recordings, Security, and Credentials

If enabled, the Service may process call audio, generate transcripts, and create related metadata. You are responsible for configuring retention settings, ensuring appropriate notices and consents are in place, and deciding what to store, export, or delete in accordance with applicable law and your internal policies. We implement and maintain administrative, technical, and physical safeguards to protect Customer Data against unauthorized access, use, or disclosure. However, no system can be guaranteed to be perfectly secure, and you accept this risk to the extent permitted by law. You are also responsible for the security of your own systems, endpoints, API keys, and integration tokens, and must promptly notify us of any suspected compromise.

7.2 Recordings, Security, and Credentials

If enabled, the Service may process call audio, generate transcripts, and create related metadata. You are responsible for configuring retention settings, ensuring appropriate notices and consents are in place, and deciding what to store, export, or delete in accordance with applicable law and your internal policies. We implement and maintain administrative, technical, and physical safeguards to protect Customer Data against unauthorized access, use, or disclosure. However, no system can be guaranteed to be perfectly secure, and you accept this risk to the extent permitted by law. You are also responsible for the security of your own systems, endpoints, API keys, and integration tokens, and must promptly notify us of any suspected compromise.

Service Improvement and Model Training

8.1 Telemetry and Training

We may collect and use usage and performance data — such as latency, error rates, and aggregated feature usage — to operate, secure, and improve the Service and develop new features. We will not use Customer Data to train any models except as necessary to provide the Service to you, unless you provide prior written consent through an enterprise control, setting, or separate agreement. De-identified and aggregated data that does not identify you or your end users may be used for analytics, benchmarking, and service improvement where permitted by law and subject to contractual and technical safeguards.

Service Improvement and Model Training

8.1 Telemetry and Training

We may collect and use usage and performance data — such as latency, error rates, and aggregated feature usage — to operate, secure, and improve the Service and develop new features. We will not use Customer Data to train any models except as necessary to provide the Service to you, unless you provide prior written consent through an enterprise control, setting, or separate agreement. De-identified and aggregated data that does not identify you or your end users may be used for analytics, benchmarking, and service improvement where permitted by law and subject to contractual and technical safeguards.

Service Improvement and Model Training

8.1 Telemetry and Training

We may collect and use usage and performance data — such as latency, error rates, and aggregated feature usage — to operate, secure, and improve the Service and develop new features. We will not use Customer Data to train any models except as necessary to provide the Service to you, unless you provide prior written consent through an enterprise control, setting, or separate agreement. De-identified and aggregated data that does not identify you or your end users may be used for analytics, benchmarking, and service improvement where permitted by law and subject to contractual and technical safeguards.

Intellectual Property

9.1 Ownership and License

The Service, including all software, models, agent frameworks, workflows, templates, Documentation, and all improvements and derivative works, are owned by Cozmo AI or its licensors. We reserve all rights not expressly granted. Subject to these Terms and your applicable Order Form, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the applicable subscription term.

Intellectual Property

9.1 Ownership and License

The Service, including all software, models, agent frameworks, workflows, templates, Documentation, and all improvements and derivative works, are owned by Cozmo AI or its licensors. We reserve all rights not expressly granted. Subject to these Terms and your applicable Order Form, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the applicable subscription term.

Intellectual Property

9.1 Ownership and License

The Service, including all software, models, agent frameworks, workflows, templates, Documentation, and all improvements and derivative works, are owned by Cozmo AI or its licensors. We reserve all rights not expressly granted. Subject to these Terms and your applicable Order Form, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the applicable subscription term.

9.2 Feedback and Outputs

If you provide suggestions, comments, or other feedback regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such feedback without restriction or obligation. As between the parties, and subject to your compliance with these Terms, you may use Outputs for your internal business purposes as permitted by applicable law. You acknowledge that Outputs may not be unique and that other customers may receive similar outputs from the Service.

9.2 Feedback and Outputs

If you provide suggestions, comments, or other feedback regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such feedback without restriction or obligation. As between the parties, and subject to your compliance with these Terms, you may use Outputs for your internal business purposes as permitted by applicable law. You acknowledge that Outputs may not be unique and that other customers may receive similar outputs from the Service.

9.2 Feedback and Outputs

If you provide suggestions, comments, or other feedback regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such feedback without restriction or obligation. As between the parties, and subject to your compliance with these Terms, you may use Outputs for your internal business purposes as permitted by applicable law. You acknowledge that Outputs may not be unique and that other customers may receive similar outputs from the Service.

Third-Party Services and Integrations

10.1 Third-Party Responsibility

The Service may integrate with or rely on Third-Party Services. We do not control and are not responsible for Third-Party Services, and your use of them is governed by their separate terms and policies. Interruptions, limitations, or failures of Third-Party Services may impact the availability or performance of the Service, and we shall not be held liable for such impacts.

Third-Party Services and Integrations

10.1 Third-Party Responsibility

The Service may integrate with or rely on Third-Party Services. We do not control and are not responsible for Third-Party Services, and your use of them is governed by their separate terms and policies. Interruptions, limitations, or failures of Third-Party Services may impact the availability or performance of the Service, and we shall not be held liable for such impacts.

Third-Party Services and Integrations

10.1 Third-Party Responsibility

The Service may integrate with or rely on Third-Party Services. We do not control and are not responsible for Third-Party Services, and your use of them is governed by their separate terms and policies. Interruptions, limitations, or failures of Third-Party Services may impact the availability or performance of the Service, and we shall not be held liable for such impacts.

Confidentiality

11.1 Obligations and Exclusions

Each party may disclose Confidential Information to the other in connection with these Terms. The Receiving Party will use such information only to perform its obligations under these Terms, protect it with at least reasonable care, and not disclose it to any third party except to employees, contractors, and advisors who need to know it and who are bound by equivalent confidentiality obligations. Confidential Information does not include information that is publicly available without breach of these Terms, was already known to the Receiving Party without restriction, is independently developed without reference to the Disclosing Party's information, or is rightfully received from a third party without confidentiality obligations.

Confidentiality

11.1 Obligations and Exclusions

Each party may disclose Confidential Information to the other in connection with these Terms. The Receiving Party will use such information only to perform its obligations under these Terms, protect it with at least reasonable care, and not disclose it to any third party except to employees, contractors, and advisors who need to know it and who are bound by equivalent confidentiality obligations. Confidential Information does not include information that is publicly available without breach of these Terms, was already known to the Receiving Party without restriction, is independently developed without reference to the Disclosing Party's information, or is rightfully received from a third party without confidentiality obligations.

Confidentiality

11.1 Obligations and Exclusions

Each party may disclose Confidential Information to the other in connection with these Terms. The Receiving Party will use such information only to perform its obligations under these Terms, protect it with at least reasonable care, and not disclose it to any third party except to employees, contractors, and advisors who need to know it and who are bound by equivalent confidentiality obligations. Confidential Information does not include information that is publicly available without breach of these Terms, was already known to the Receiving Party without restriction, is independently developed without reference to the Disclosing Party's information, or is rightfully received from a third party without confidentiality obligations.

11.2 Compelled Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided it gives prompt notice to the Disclosing Party where legally permitted, and reasonably cooperates, at the Disclosing Party's expense, in any effort to limit or challenge the required disclosure.

11.2 Compelled Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided it gives prompt notice to the Disclosing Party where legally permitted, and reasonably cooperates, at the Disclosing Party's expense, in any effort to limit or challenge the required disclosure.

11.2 Compelled Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided it gives prompt notice to the Disclosing Party where legally permitted, and reasonably cooperates, at the Disclosing Party's expense, in any effort to limit or challenge the required disclosure.

Suspension and Termination

12.1 Suspension and Termination for Cause

We may immediately suspend or restrict your access to the Service if required by law, if your use poses a security risk, if you materially breach these Terms including non-payment, or if you fail to pay undisputed fees when due. Either party may terminate an Order Form or these Terms for cause upon written notice if the other party materially breaches these Terms and does not cure such breach within thirty days of receiving written notice, where the breach is curable. We may terminate your Account immediately for irreparable or repeated material breaches.

Suspension and Termination

12.1 Suspension and Termination for Cause

We may immediately suspend or restrict your access to the Service if required by law, if your use poses a security risk, if you materially breach these Terms including non-payment, or if you fail to pay undisputed fees when due. Either party may terminate an Order Form or these Terms for cause upon written notice if the other party materially breaches these Terms and does not cure such breach within thirty days of receiving written notice, where the breach is curable. We may terminate your Account immediately for irreparable or repeated material breaches.

Suspension and Termination

12.1 Suspension and Termination for Cause

We may immediately suspend or restrict your access to the Service if required by law, if your use poses a security risk, if you materially breach these Terms including non-payment, or if you fail to pay undisputed fees when due. Either party may terminate an Order Form or these Terms for cause upon written notice if the other party materially breaches these Terms and does not cure such breach within thirty days of receiving written notice, where the breach is curable. We may terminate your Account immediately for irreparable or repeated material breaches.

12.2 Effect of Termination

Upon expiration or termination, your rights and licenses will terminate and you must immediately stop using the Service. You remain responsible for all fees accrued up to the effective date of termination. If stated in the Order Form or Documentation, we will make Customer Data available for export for a limited period, after which we may delete it subject to any legal retention requirements.

12.2 Effect of Termination

Upon expiration or termination, your rights and licenses will terminate and you must immediately stop using the Service. You remain responsible for all fees accrued up to the effective date of termination. If stated in the Order Form or Documentation, we will make Customer Data available for export for a limited period, after which we may delete it subject to any legal retention requirements.

12.2 Effect of Termination

Upon expiration or termination, your rights and licenses will terminate and you must immediately stop using the Service. You remain responsible for all fees accrued up to the effective date of termination. If stated in the Order Form or Documentation, we will make Customer Data available for export for a limited period, after which we may delete it subject to any legal retention requirements.

Disclaimers and Limitation of Liability

13.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Outputs will be accurate, complete, or reliable.

Disclaimers and Limitation of Liability

13.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Outputs will be accurate, complete, or reliable.

Disclaimers and Limitation of Liability

13.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Outputs will be accurate, complete, or reliable.

13.2 Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to the Service will not exceed the amounts paid by you to us under the applicable Order Form during the six months immediately preceding the event giving rise to the claim. These limitations apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13.2 Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to the Service will not exceed the amounts paid by you to us under the applicable Order Form during the six months immediately preceding the event giving rise to the claim. These limitations apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13.2 Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to the Service will not exceed the amounts paid by you to us under the applicable Order Form during the six months immediately preceding the event giving rise to the claim. These limitations apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Indemnification

14.1 By Customer

You will defend, indemnify, and hold harmless Cozmo AI and its affiliates, officers, directors, employees, and agents from and against all third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: Customer Data and any allegation that it infringes third-party rights or violates law; your use of the Service in violation of these Terms or applicable law; your failure to obtain required notices or consents including for call recording, transcription, and automated communications; and your products, services, or interactions with end users.

Indemnification

14.1 By Customer

You will defend, indemnify, and hold harmless Cozmo AI and its affiliates, officers, directors, employees, and agents from and against all third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: Customer Data and any allegation that it infringes third-party rights or violates law; your use of the Service in violation of these Terms or applicable law; your failure to obtain required notices or consents including for call recording, transcription, and automated communications; and your products, services, or interactions with end users.

Indemnification

14.1 By Customer

You will defend, indemnify, and hold harmless Cozmo AI and its affiliates, officers, directors, employees, and agents from and against all third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: Customer Data and any allegation that it infringes third-party rights or violates law; your use of the Service in violation of these Terms or applicable law; your failure to obtain required notices or consents including for call recording, transcription, and automated communications; and your products, services, or interactions with end users.

14.2 By Cozmo AI

We will defend and indemnify you from third-party claims alleging that the Service (excluding Customer Data and Third-Party Services) directly infringes a valid intellectual property right, and we will pay damages finally awarded or amounts agreed in a settlement we approve, provided that you promptly notify us of the claim, grant us sole control of the defense, and provide reasonable assistance at our expense. If the Service is or is likely to be subject to an infringement claim, we may modify the Service to be non-infringing, procure the right to continue your use, or terminate the affected portion and refund any prepaid unused fees. This section states your exclusive remedy and our sole liability for IP infringement claims relating to the Service.

14.2 By Cozmo AI

We will defend and indemnify you from third-party claims alleging that the Service (excluding Customer Data and Third-Party Services) directly infringes a valid intellectual property right, and we will pay damages finally awarded or amounts agreed in a settlement we approve, provided that you promptly notify us of the claim, grant us sole control of the defense, and provide reasonable assistance at our expense. If the Service is or is likely to be subject to an infringement claim, we may modify the Service to be non-infringing, procure the right to continue your use, or terminate the affected portion and refund any prepaid unused fees. This section states your exclusive remedy and our sole liability for IP infringement claims relating to the Service.

14.2 By Cozmo AI

We will defend and indemnify you from third-party claims alleging that the Service (excluding Customer Data and Third-Party Services) directly infringes a valid intellectual property right, and we will pay damages finally awarded or amounts agreed in a settlement we approve, provided that you promptly notify us of the claim, grant us sole control of the defense, and provide reasonable assistance at our expense. If the Service is or is likely to be subject to an infringement claim, we may modify the Service to be non-infringing, procure the right to continue your use, or terminate the affected portion and refund any prepaid unused fees. This section states your exclusive remedy and our sole liability for IP infringement claims relating to the Service.

Dispute Resolution and Governing Law

15.1 Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without giving effect to any conflict of law rules. The parties will attempt in good faith to resolve any dispute informally for at least thirty days after written notice. Subject to any mandatory arbitration provisions in an applicable Order Form, any action or proceeding arising out of these Terms will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party irrevocably submits to the personal jurisdiction and venue of such courts.

Dispute Resolution and Governing Law

15.1 Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without giving effect to any conflict of law rules. The parties will attempt in good faith to resolve any dispute informally for at least thirty days after written notice. Subject to any mandatory arbitration provisions in an applicable Order Form, any action or proceeding arising out of these Terms will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party irrevocably submits to the personal jurisdiction and venue of such courts.

Dispute Resolution and Governing Law

15.1 Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without giving effect to any conflict of law rules. The parties will attempt in good faith to resolve any dispute informally for at least thirty days after written notice. Subject to any mandatory arbitration provisions in an applicable Order Form, any action or proceeding arising out of these Terms will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party irrevocably submits to the personal jurisdiction and venue of such courts.

15.2 Electronic Communications

You consent to receive notices and other communications from us electronically, including by email, through the Service, or by posting on the Site. To the maximum extent permitted by law, you agree that all such electronic communications satisfy any legal requirement that such communications be in writing.

15.2 Electronic Communications

You consent to receive notices and other communications from us electronically, including by email, through the Service, or by posting on the Site. To the maximum extent permitted by law, you agree that all such electronic communications satisfy any legal requirement that such communications be in writing.

15.2 Electronic Communications

You consent to receive notices and other communications from us electronically, including by email, through the Service, or by posting on the Site. To the maximum extent permitted by law, you agree that all such electronic communications satisfy any legal requirement that such communications be in writing.

General Provisions

16.1 Assignment, Severability, and No Waiver

We may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets, or by operation of law. You may not assign or transfer these Terms without our prior written consent, and any attempted assignment in violation of this restriction is void. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of either party to enforce any provision will not constitute a waiver of that or any other provision.

General Provisions

16.1 Assignment, Severability, and No Waiver

We may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets, or by operation of law. You may not assign or transfer these Terms without our prior written consent, and any attempted assignment in violation of this restriction is void. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of either party to enforce any provision will not constitute a waiver of that or any other provision.

General Provisions

16.1 Assignment, Severability, and No Waiver

We may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets, or by operation of law. You may not assign or transfer these Terms without our prior written consent, and any attempted assignment in violation of this restriction is void. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of either party to enforce any provision will not constitute a waiver of that or any other provision.

16.2 Entire Agreement and Force Majeure

These Terms, together with any Order Form and documents incorporated by reference including our Privacy Policy and any DPA, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements or representations, whether written or oral. Neither party will be liable for any delay or failure to perform its obligations (excluding payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, governmental actions, internet or telecommunications interruptions, or failures of third-party hosting or cloud providers.

16.2 Entire Agreement and Force Majeure

These Terms, together with any Order Form and documents incorporated by reference including our Privacy Policy and any DPA, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements or representations, whether written or oral. Neither party will be liable for any delay or failure to perform its obligations (excluding payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, governmental actions, internet or telecommunications interruptions, or failures of third-party hosting or cloud providers.

16.2 Entire Agreement and Force Majeure

These Terms, together with any Order Form and documents incorporated by reference including our Privacy Policy and any DPA, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements or representations, whether written or oral. Neither party will be liable for any delay or failure to perform its obligations (excluding payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, governmental actions, internet or telecommunications interruptions, or failures of third-party hosting or cloud providers.

Contact Us

17.1 Get in Touch

If you have any questions about these Terms or the Service, please contact us at:

Cozmo AI Ltd.

Email: help@hellocozmo.ai

Contact Us

17.1 Get in Touch

If you have any questions about these Terms or the Service, please contact us at:

Cozmo AI Ltd.

Email: help@hellocozmo.ai

Contact Us

17.1 Get in Touch

If you have any questions about these Terms or the Service, please contact us at:

Cozmo AI Ltd.

Email: help@hellocozmo.ai